1. Introduction

Welcome to Dor-Mar HVAC website, operating under the brand names “DorMar” “Dor-Mar” “DorMarHVAC.com” (“Company”, “we”, “our”, “us”). These Terms and Conditions (“Terms”) govern your use of our website and services (“Service”). By accessing or using our Service, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our Service.

2. Services Provided

Dor-Mar HVAC offers plumbing, water treatment, heating, ventilation, and air conditioning (HVAC) installation, maintenance, and repair services. Detailed descriptions of our services are available on this website.

3. Payment Terms

• Payment Due: Payment is due upon completion of the described work unless otherwise specified in a written agreement.
• Late Payments: Payments not received within 30 days from the completion of work are subject to interest at the highest amount lawfully allowed by contract in Ohio until paid in full.
• Disputed Invoices: If you believe an invoice is incorrect, you must notify us in writing within seven (7) days of receipt. Failure to do so constitutes acceptance of the invoice as accurate.

4. Scheduling and Access

• Service Appointments: Services are provided during regular working hours. To schedule a service, please contact us through our website or call our customer service number.
• Customer Responsibilities: You must provide safe and reasonable access to all equipment and related systems. Ensure that work areas are free from hazards and obstructions.

5. Changes and Cancellations

• Change Orders: Any additional work not specified in the original agreement will require a separate agreement and may involve additional charges.
• Cancellations: If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance. Cancellations with less than 24 hours’ notice may incur a cancellation fee.

6. Warranties and Disclaimers

• Service Warranty: We warrant our labor for a period of one (1) year from the date of service. Specific equipment may carry additional manufacturer warranties, which will be detailed in your service agreement.
• Disclaimer: Except as expressly provided, the Service is provided “as is” and “as available” without any warranties of any kind, either express or implied.

7. Limitation of Liability

To the fullest extent permitted by law, DorMarHVAC.com shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use the Service; (b) any unauthorized access to or use of our servers and/or any personal information stored therein.

8. Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law provisions.

9. Contact Information

For any questions about these Terms, please contact us at:

Phone: (740) 345-6639
Email: webmaster@dormarhvac.com
Address: 228 E Main St
Newark, OH 43055

10. SMS/Text Messaging Terms

By providing your mobile number, you agree to receive SMS notifications from DorMarHVAC.com related to your service requests and appointments.

• Brand Name: You may receive messages from the following brands Dor-Mar, Dor-Mar HVAC, DorMar HVAC LLC
• Types of Messages the consumer can expect: Appointment reminders/confirmations, informational, marketing, etc.
• Message Frequency: Message frequency varies based on your interactions with our Service.
• Cost: Message and data rates may apply. Check with your mobile service provider for details.
• Customer Care Contact Information: Text HELP for assistance or contact customer service for support.
• Opt-Out: You can opt-out of ALL MESSAGES at any time by replying “STOP” to any SMS message you receive from us. For help, reply “HELP” or contact our customer service.

11. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of the Service after any changes constitutes your acceptance of the new Terms.

12. Privacy Policy

Your use of our Service is also governed by our Privacy Policy, which can be found at https://www.dormarhvac.com/about/privacy-policy/